GOC to tender for consumer complaints service

At its meeting today, the General Optical Council agreed to re-issue an invitation to tender for a consumer complaints mediation service. The tender process was postponed in November last year pending a Department of Health consultation on the introduction of a single complaints process across health and social care. In the interim, a 12-month contract extension was agreed with the current providers, OCCS. The consultation has now been issued and was not felt to have an impact on these arrangements. Therefore, Council agreed to re-issue the tender document with a view to awarding a new three-year contract.

News – 28 June 2007